Troubleshooting Login and Multi-Factor Authentication (MFA) Issues

If you're experiencing difficulty logging into your Hadrius account, there are several common issues and solutions depending on your specific situation.

Multi-Factor Authentication (MFA) Problems

If you're unable to access your MFA codes or having issues with your authenticator app:

• Contact Hadrius support directly - Our team can reset your MFA settings to allow you to log in again. This typically takes 3-4 hours to process.

• After MFA reset - You'll be able to set up a new authenticator during your next login

• Changed phones recently? - This is a common cause of MFA issues. If you've switched devices, your authenticator app won't have your business account configured.

Email Address Issues

If the system says your email is incorrect or no account is found:

• Double-check that you're using the correct email address associated with your account

• Contact support at support@hadrius.com to verify your account details

SSO (Single Sign-On) Login

Some organizations have SSO enabled, which means there's no password to enter on Hadrius:

• No password needed - If your organization uses SSO, you authenticate with your email address only. You do not need to create a separate username and password for Hadrius.

• Look for the "Sign in with SSO" option on the login page

• Or visit https://app.hadrius.com/auth/sso directly

Account Creation vs. Password Reset

If you're trying to reset a password but see an error message saying you don't have an account, you may need to create your account first:

• Check if you received an invitation email from Hadrius

• Check your spam/junk folder - Invitation emails may be filtered by your email security system

• Email security blocking - If you still haven't received the invitation after checking spam, your organization's email security (such as Mimecast, Proofpoint, or similar) may be blocking emails from Hadrius. Contact your IT team and ask them to whitelist these Hadrius sending IPs:

  • 134.128.110.210

  • 167.89.58.243

  • 168.245.14.158

• Visit https://app.hadrius.com/auth/sign-up to create a new account

• Contact support if you need a new invitation sent

Getting Help

For any login issues that persist:

• Email support@hadrius.com with details about your specific problem

• Include your email address and any error messages you're seeing

• Our support team can directly assist with account access, MFA resets, and troubleshooting