Updating User Role and Permissions

Last updated: July 1, 2026

If users are seeing incorrect dashboards or experiencing permission-related issues that don't match their assigned roles, there are several potential causes and solutions to consider.

Common Role Display Issues

Admin Role Not Displaying Correctly

If an admin user cannot switch between admin and employee views or is not seeing admin functionality:

  1. Check that the admin role is properly assigned in the user management section

  2. Try removing and re-adding the admin role to refresh the permissions

  3. Have the user log out and log back in to ensure the role changes take effect

Inconsistent Dashboard Views

If different users with the same role are seeing different dashboard layouts or features:

  • This is often related to page refresh or caching issues

  • Ensure all users refresh their browsers or log out and back in

  • Check that all users have identical role assignments

Permission-Specific Issues

Missing Role Actions

If users cannot perform actions they should be able to (such as submitting materials or accessing certain features):

Note: Some roles (such as the default “Employee” role) may limited permissions enabled by default. If a user cannot see expected sections or features , verify that their assigned role has the necessary permissions turned on.

  1. Verify the user's role has the correct permissions assigned

  2. Confirm role actions are enabled for their role - some roles may have no permissions enabled by default and will need permissions turned on or the user may need an additional role assigned

When to Contact Support

  • Role permissions appear correct but users still can't access expected features

  • Multiple users are experiencing inconsistent dashboard views

  • Basic troubleshooting steps (refreshing, logging out/in) don't resolve the issue

When reporting permission issues, include screenshots of the user's current view and their role assignments to help support diagnose the problem quickly.