Ice Chat Setup

1. Contact your ICE account rep (or email icechatsupport@ice.com) to enable ICE Chat Compliance (export & delivery of logs). This is a billable service, sold in user buckets (e.g. up to 10 users)

2. Once enabled, fill out ICE's Message Logging and Compliance Form. Choose SFTP as your delivery method

3. ICE will provide an SFTP site and send you the connection details

4. Share these SFTP details with your Hadrius contact:

   • Host

   • Port

   • Username

   • Password

1. Hadrius connects the SFTP site and verifies the connection

2. ICE Chat messages export nightly. Messages typically appear in Hadrius the next business day after setup

FAQ

Q: How often are messages exported?
A: ICE chat messages are exported to the SFTP site every night

Q: Which users' messages get captured?
A: Messages from all users in your company will be captured, no per-user setup needed.

Q: Do I need to do anything on the ICE Chat app itself?
A: No. Export setup happens on ICE's backend, not in the ICE Chat desktop app or dashboard.

Q: How long does setup take?
A: Depends on ICE's turnaround for enabling compliance export and provisioning the SFTP site. Once we have your SFTP details, connecting to Hadrius takes under a day.

Q: When will I see my company's ICE chat messages on the Hadrius platform?
A: You can expect to see your messages on the platform the next day